Privacy Policy

Thank you for consulting with us at Ropheka Physiotherapy and Sports Injury Centre. It is important that you get to know and understand the important points of physiotherapy. In addition, just like any other medical treatment, there are benefits and risks involved in this treatment. We shall explain it also here in this informed consent and you can also ask if you have further questions or you need clarification. We will answer and explain them to you. Before a procedure shall be done, we will make sure to explain them to you first. Please note that you have the right to decline any part of the treatment before or during treatment. You have the right to ask your physiotherapist about the treatment plan and discuss the potential risks and benefits of the treatment.

What is Physiotherapy?

Physiotherapy is a rehabilitation method that helps patients gain or regain their physical activities that they lost or that they are incapable of doing due to defects either from birth or resulting from injuries or disease. There are various methods of treatments to help one to regain and/or improve his or her physical function.

How is Physiotherapy Done?

Physical therapy is often done with the help of guided exercises. Some use additional agents such as heat or cold compress, soundwaves, electricity, or mechanical devices or machines. This will depend on the issues that are needed to be addressed and the technology available for the physiotherapist to utilize.

The Risks

As physiotherapy intends to resolve the problem that the person is experiencing due to illness or injury, there are some risks that may arise during the course of the treatment such as pain and discomfort during the process of therapy. Stretching and manual therapy may cause some swelling and soreness of stiff muscles. This is normal. There are therapies that may use hot or cold compresses in order to relieve the pain during therapy. Your physician may prescribe drugs in order to help you with the pain and swelling while going through the process of physiotherapy.

Please take note that some can experience pain and discomfort that may reduce one’s motivation to continue due to pain or lack of manifesting results. It is important that the person continues with the therapy if it is too early to conclude the results. It would be best to discuss these matters with your physiotherapist.

Expectations

There are no guaranteed expectations when one undergoes physiotherapy treatment. This depends on the situation. But when one undergoes a physiotherapy program, it is intended that one will be able to return to his or her prior level of functioning or develop a method to continue what was possible to be performed before the injury that is no longer possible after being permanently injured.

When going through the program, it is important that the patient is truthful with what he or she thinks or feels. Proper communication is important for the progress of the patient.

About the Therapists

The therapists are all licensed practitioners with experience. They have served as therapists in various settings and have seen numerous cases in musculoskeletal, neurology, pediatrics, cardiorespiratory, women’s health, sports injuries and etc.

Fees and Schedule

One session is for about 1 hour and each session is by appointment only. You can contact us to schedule an appointment at 06-7625124 or 012-6019422. Purchased packages are non-transferable and non-refundable and are to be utilized within the stipulated period as written in our current price lists.

Please arrive for your appointment (s) 5- 10 minutes prior to the scheduled starting time, this allows you the time to fill out the appropriate patient forms, change and prepare for your session. All appointments offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your session(s) may be shortened in order to keep to the schedule.

As a courtesy to our other patients and staff, appointments will be automatically cancelled 15 minutes after the scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule allows, we may be able to arrange a partial or full appointment; this will be at our discretion and only with proper, advanced notification of your late arrival.

Cancellation Policy

We enforce a same day cancellation or no – show policy. We pride ourselves on being available and on time for our clients, this policy will ensure that Ropheka continues to provide short wait times and easy scheduling for all. Standard cancellation charges of RM 100 will be applied to all appointments cancelled or changed within less than 4 hours’ notice or missed entirely, excluding reasonable emergencies communicated to Ropheka’s personnel. Failing which, the cancellation charges will be collected prior to starting the session during the next visit.

Confidentiality

Under the Healthcare Insurance Portability and Accountability Act of 1996 (“HIPPA”), we are required that all medical information of every individual be kept securely and shall not be disclosed to anyone. This allows the patient to have the right on how his or her information and how it shall be used.

The records we acquire from you shall be used for managing healthcare by healthcare providers and will be used for reference for payment or reimbursement for services such as billing or collection. We may also use your information for the assessment and improvement of our activities and business operations (ie. learning, research, studies and marketing purposes).